HealthPoint Test Cases and Error Codes

Auto Void

The table below lists the magic numbers that can be used to trigger various scenarios when autovoiding claims against the integration server simulator.

The magic number should be given for the original message number when making an autovoid, and this should trigger the scenario.

HealthPoint Auto Void Error Code

Magic Number	Description	Result	Extra Info
1015	Error on Autovoid	ERROR	Error code: 1015
1016	Autovoid Message Exists For Reference [REFTAG]	ERROR	Error code: 1016
1017	NO CLAIM SUCCEEDED ON [DATE]	ERROR	Error code: 1017
1018	Autovoid Time Elapsed	ERROR	Error code: 1018

HealthPoint Auto Void Timeout

Magic Number	Description	Result	Extra Info
1019	Request fails because of a server timeout communicating with CSC	ERROR

Cancellation

The table below lists the magic numbers that can be used to trigger various scenarios when cancelling claims against the integration server simulator.

The magic number should be given for the total claim amount when making the cancellation, and this should trigger the scenario.

HealthPoint Cancel Cancellation

Magic Number	Description	Result	Extra Info
5702	Cancel request is cancelled	CANCELLED

HealthPoint Cancel Declined

Magic Number	Description	Result	Extra Info
90021	CONTACT HELP DESK	DECLINED	Response code: 21
90025	UNABLE TO FIND CLAIM	DECLINED	Response code: 25
90030	SYSTEM DATA ERROR	DECLINED	Response code: 30
90058	TRANS NOT PERMITTED	DECLINED	Response code: 58
90076	NOT SAME DAY AS CLAIM	DECLINED	Response code: 76
90080	PAYMENT REQUIRED BY EMPLOYER	DECLINED	Response code: 80
90081	UNABLE TO LOCATE CLAIM	DECLINED	Response code: 81
90082	CLAIM ALREADY PAID	DECLINED	Response code: 82
90091	SYSTEM BUSY TRY AGAIN	DECLINED	Response code: 91
90092	SYSTEM UNAVAILABLE	DECLINED	Response code: 92
90093	SYSTEM PROBLEM	DECLINED	Response code: 93
90094	DUPLICATE TRANSACTION	DECLINED	Response code: 94
98000	PHF reserved response code P0	DECLINED	Response code: P0 (Description of the error is in the free text)
98090	PHF reserved response code PZ	DECLINED	Response code: PZ (Description of the error is in the free text)

HealthPoint Cancel Error Code

Magic Number	Description	Result	Extra Info
91000	FATAL SYSTEM ERROR PLEASE NOTIFY DXC HELP DESK	ERROR	Error code: 1000
91001	INVALID DATA (X1)	ERROR	Error code: 1001
91002	SYSTEM PROBLEM (X2) PLEASE TRY LATER	ERROR	Error code: 1002
91003	INVALID DATA (X3)	ERROR	Error code: 1003
91004	SYSTEM PROBLEM (X4)	ERROR	Error code: 1004
91005	INVALID MESSAGE (X5)	ERROR	Error code: 1005
91006	FUND UNAVAILABLE (A) PLEASE TRY LATER	ERROR	Error code: 1006
91007	FUND CONNECTION LOST PLEASE TRY AGAIN	ERROR	Error code: 1007
91008	FUND UNAVAILABLE PLEASE TRY LATER	ERROR	Error code: 1008
91009	FUND NOT RESPONDING PLEASE TRY AGAIN	ERROR	Error code: 1009
91010	SYSTEM PROBLEM (D) PLEASE TRY AGAIN	ERROR	Error code: 1010
91011	SYSTEM PROBLEM (B) PLEASE TRY LATER	ERROR	Error code: 1011
91012	FUND UNAVAILABLE NOW PLEASE CHECK SCHEDULE	ERROR	Error code: 1012
91013	FUND IS BUSY PLEASE TRY LATER	ERROR	Error code: 1013
91019	INVALID TERMINAL ID	ERROR	Error code: 1019
91020	PPID FROZEN	ERROR	Error code: 1020

HealthPoint Cancel Http Error

Magic Number	Description	Result	Extra Info
20200	Simulator returns a HTTP response code of 202 on initiate cancel	ERROR	Accepted
40000	Simulator returns a HTTP response code of 400 on initiate cancel	ERROR	Bad request
40300	Simulator returns a HTTP response code of 403 on initiate cancel	ERROR	Authentication failed
40400	Simulator returns a HTTP response code of 404 on initiate cancel	ERROR	Not found
41000	Simulator returns a HTTP response code of 410 on initiate cancel	ERROR	Unknown resource
50000	Simulator returns a HTTP response code of 500 on initiate cancel	ERROR	Server error
50100	Simulator returns a HTTP response code of 501 on initiate cancel	ERROR	Unsupported feature
50101	Simulator returns a HTTP response code of 501 on initiate cancel	ERROR	HealthPoint not permitted over wireless networks. Please use a wired network.
50102	Simulator returns a HTTP response code of 501 on initiate cancel	ERROR	HealthPoint not configured. Please call Tyro support on 1300 966 639.
50200	Simulator returns a HTTP response code of 502 on initiate cancel	ERROR	Bad gateway
50300	Simulator returns a HTTP response code of 503 on initiate cancel	ERROR	Service unavailable
50400	Simulator returns a HTTP response code of 504 on initiate cancel	ERROR	Gateway timeout

HealthPoint Cancel Network Issues Using Physical Terminal

Magic Number	Description	Result	Extra Info
1200100	Simulates a network connection issue in which the cancellation is sent to CSC but the terminal receives no response, causing a cancellation error.	ERROR	This magic number will only work using a physical terminal.
1200200	Simulates a network connection issue in which the cancellation is not received by the switch and the terminal receives no response, causing a cancellation error.	ERROR	This magic number will only work using a physical terminal.

HealthPoint Cancel Terminal Timeout

Magic Number	Description	Result	Extra Info
162000	Terminal timeout after sending cancel request	ERROR

HealthPoint Cancel Timeout

Magic Number	Description	Result	Extra Info
62000	Request fails because of a server timeout communicating with CSC	ERROR
63000	Terminal timeout whilst waiting for card swipe	ERROR

HealthPoint Mailbox Message

Magic Number	Description	Result	Extra Info
20000	Claim item processed with messages from mailbox	APPROVED	Final status contains the following two messages: News Bulletin from HealthPoint HBF Health and HealthPoint are pleased to announce Health Fund claiming is now available to you and HBF members 7 days a week from the 2nd of September 2012. In addition, Remedial Massage Therapists & Naturopaths can now claim for HBF members using their HealthPoint terminal. Any providers not registered with HBF should call 133 423 to arrange. Any queries please contact the DXC Helpdesk on 1300 301 692 @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ News Bulletin from HealthPoint HIF Health Insurance Fund of Aust is experiencing a system outage and advise they are expecting to return to normal service at (Insert Time, Date). We will monitor the service and advise when they return to full service. We are expecting a high volume of calls to the help desks, so we apologise for any delays in getting to your calls. Any queries please contact the DXC Helpdesk on 1300 301 692 or alternately you can contact the HIF Provider relations team on 1300 134 060
21000	Cancellation processed with messages from mailbox	APPROVED	Final status contains the following two messages: News Bulletin from HealthPoint HBF Health and HealthPoint are pleased to announce Health Fund claiming is now available to you and HBF members 7 days a week from the 2nd of September 2012. In addition, Remedial Massage Therapists & Naturopaths can now claim for HBF members using their HealthPoint terminal. Any providers not registered with HBF should call 133 423 to arrange. Any queries please contact the DXC Helpdesk on 1300 301 692 @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ News Bulletin from HealthPoint HIF Health Insurance Fund of Aust is experiencing a system outage and advise they are expecting to return to normal service at (Insert Time, Date). We will monitor the service and advise when they return to full service. We are expecting a high volume of calls to the help desks, so we apologise for any delays in getting to your calls. Any queries please contact the DXC Helpdesk on 1300 301 692 or alternately you can contact the HIF Provider relations team on 1300 134 060
22000	Void processed with messages from mailbox	VOIDED	Final status contains the following two messages: News Bulletin from HealthPoint HBF Health and HealthPoint are pleased to announce Health Fund claiming is now available to you and HBF members 7 days a week from the 2nd of September 2012. In addition, Remedial Massage Therapists & Naturopaths can now claim for HBF members using their HealthPoint terminal. Any providers not registered with HBF should call 133 423 to arrange. Any queries please contact the DXC Helpdesk on 1300 301 692 @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ News Bulletin from HealthPoint HIF Health Insurance Fund of Aust is experiencing a system outage and advise they are expecting to return to normal service at (Insert Time, Date). We will monitor the service and advise when they return to full service. We are expecting a high volume of calls to the help desks, so we apologise for any delays in getting to your calls. Any queries please contact the DXC Helpdesk on 1300 301 692 or alternately you can contact the HIF Provider relations team on 1300 134 060
23000	Rebate estimate processed with messages from mailbox	APPROVED	Final status contains the following two messages: News Bulletin from HealthPoint HBF Health and HealthPoint are pleased to announce Health Fund claiming is now available to you and HBF members 7 days a week from the 2nd of September 2012. In addition, Remedial Massage Therapists & Naturopaths can now claim for HBF members using their HealthPoint terminal. Any providers not registered with HBF should call 133 423 to arrange. Any queries please contact the DXC Helpdesk on 1300 301 692 @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ News Bulletin from HealthPoint HIF Health Insurance Fund of Aust is experiencing a system outage and advise they are expecting to return to normal service at (Insert Time, Date). We will monitor the service and advise when they return to full service. We are expecting a high volume of calls to the help desks, so we apologise for any delays in getting to your calls. Any queries please contact the DXC Helpdesk on 1300 301 692 or alternately you can contact the HIF Provider relations team on 1300 134 060

Claim

The table below lists the magic numbers that can be used to trigger various scenarios when making claims against the integration server simulator.

The magic number should be given for the total claim amount, unless otherwise stated.

Any total amount not listed here will cause the claim to be approved with a 100% benefit amount.

HealthPoint Benefit Calculating

Magic Number	Description	Result	Extra Info
10100	A claim item with this claim amount will receive a zero dollar benefit. Note: the total claim amount is not required to match this magic number.	APPROVED	Benefit amount: 0
20100	A claim item with this claim amount will receive a $100.00 benefit, leaving a $101.00 gap. If this is the only claim item then the gap payment of $101.00, which is a magic number, will be approved by the simulator.	APPROVED	Benefit amount: 10000
20101	A claim item with this claim amount will receive a $100.00 benefit, leaving a $101.01 gap. If this is the only claim item then the gap payment of $101.01, which is a magic number, will be declined by the simulator.	APPROVED	Benefit amount: 10000
20102	A claim item with this claim amount will receive a $301.02 benefit, leaving a $-100.00 gap.	APPROVED	Benefit amount: 30102

HealthPoint Cancel Claim

Magic Number	Description	Result	Extra Info
5709	Claim request is cancelled	CANCELLED

HealthPoint Claim Auto Void Using Integration Server Simulator

Magic Number	Description	Result	Extra Info
61100	Simulates a network connection issue, which causes the claim to be auto-voided.	ERROR	This magic number will only work when using the Integration Server Simulator (i.e. it will not work when using a physical terminal)

HealthPoint Claim Declined

Magic Number	Description	Result	Extra Info
70001	PROVIDER NOT APPROVED	DECLINED	Response code: 01
70002	CONTACT FUND	DECLINED	Response code: 02
70003	INVALID PROVIDER NO	DECLINED	Response code: 03
70004	NOT APPROVED	DECLINED	Response code: 04
70010	REFER CLAIM TO FUND	DECLINED	Response code: 10
70012	TRANSACTION DECLINED	DECLINED	Response code: 12
70014	CARD NO IS NOT VALID	DECLINED	Response code: 14
70015	ITEMS NOT ACCEPTED	DECLINED	Response code: 15
70019	NO ITEMS ENTERED	DECLINED	Response code: 19
70021	CONTACT HELP DESK	DECLINED	Response code: 21
70025	UNABLE TO FIND CLAIM	DECLINED	Response code: 25
70030	SYSTEM DATA ERROR	DECLINED	Response code: 30
70032	COMPLETED PARTIALLY	DECLINED	Response code: 32
70040	MEMBERSHIP NOT COVERED	DECLINED	Response code: 40
70042	MEMBERSHIP CEASED / SUSP	DECLINED	Response code: 42
70051	MEMBERSHIP UNFINANCIAL	DECLINED	Response code: 51
70054	CARD HAS EXPIRED	DECLINED	Response code: 54
70056	INVALID MEMBERSHIP NO	DECLINED	Response code: 56
70057	NO ANCILLARY COVER	DECLINED	Response code: 57
70058	TRANS NOT PERMITTED	DECLINED	Response code: 58
70060	PROVIDER NOT KNOWN	DECLINED	Response code: 60
70061	BENEFIT LIMIT EXCEEDED	DECLINED	Response code: 61
70069	NO BENEFIT PAYABLE	DECLINED	Response code: 69
70076	NOT SAME DAY AS CLAIM	DECLINED	Response code: 76
70080	PAYMENT REQUIRED BY EMPLOYER	DECLINED	Response code: 80
70081	UNABLE TO LOCATE CLAIM	DECLINED	Response code: 81
70082	CLAIM ALREADY PAID	DECLINED	Response code: 82
70083	TOO MANY PATIENTS	DECLINED	Response code: 83
70084	REQUIRES MANUAL INVOICE	DECLINED	Response code: 84
70091	SYSTEM BUSY TRY AGAIN	DECLINED	Response code: 91
70092	SYSTEM UNAVAILABLE	DECLINED	Response code: 92
70093	SYSTEM PROBLEM	DECLINED	Response code: 93
70094	DUPLICATE TRANSACTION	DECLINED	Response code: 94
78000	PHF reserved response code P0	DECLINED	Response code: P0 (Description of the error is in the free text)
78090	PHF reserved response code PZ	DECLINED	Response code: PZ (Description of the error is in the free text)

HealthPoint Claim Error Code

Magic Number	Description	Result	Extra Info
71000	FATAL SYSTEM ERROR PLEASE NOTIFY DXC HELP DESK	ERROR	Error code: 1000
71001	INVALID DATA (X1)	ERROR	Error code: 1001
71002	SYSTEM PROBLEM (X2) PLEASE TRY LATER	ERROR	Error code: 1002
71003	INVALID DATA (X3)	ERROR	Error code: 1003
71004	SYSTEM PROBLEM (X4)	ERROR	Error code: 1004
71005	INVALID MESSAGE (X5)	ERROR	Error code: 1005
71006	FUND UNAVAILABLE (A) PLEASE TRY LATER	ERROR	Error code: 1006
71007	FUND CONNECTION LOST PLEASE TRY AGAIN	ERROR	Error code: 1007
71008	FUND UNAVAILABLE PLEASE TRY LATER	ERROR	Error code: 1008
71009	FUND NOT RESPONDING PLEASE TRY AGAIN	ERROR	Error code: 1009
71010	SYSTEM PROBLEM (D) PLEASE TRY AGAIN	ERROR	Error code: 1010
71011	SYSTEM PROBLEM (B) PLEASE TRY LATER	ERROR	Error code: 1011
71012	FUND UNAVAILABLE NOW PLEASE CHECK SCHEDULE	ERROR	Error code: 1012
71013	FUND IS BUSY PLEASE TRY LATER	ERROR	Error code: 1013
71019	INVALID TERMINAL ID	ERROR	Error code: 1019
71020	PPID FROZEN	ERROR	Error code: 1020
71021	CLAIM UNSUPPORTED	ERROR	Error code: 1021

HealthPoint Claim Http Error

Magic Number	Description	Result	Extra Info
20200	Simulator returns error code 202 on initiate claim	ERROR	Accepted
40000	Simulator returns error code 400 on initiate claim	ERROR	Bad request
40300	Simulator returns error code 403 on initiate claim	ERROR	Authentication failed
40400	Simulator returns error code 404 on initiate claim	ERROR	Not found
41000	Simulator returns error code 410 on initiate claim	ERROR	Unknown resource
50000	Simulator returns error code 500 on initiate claim	ERROR	Server error
50100	Simulator returns error code 501 on initiate claim	ERROR	Unsupported feature
50101	Simulator returns error code 501 on initiate claim	ERROR	HealthPoint not permitted over wireless networks. Please use a wired network.
50102	Simulator returns error code 501 on initiate claim	ERROR	HealthPoint not configured. Please call Tyro support on 1300 966 639.
50200	Simulator returns error code 502 on initiate claim	ERROR	Bad gateway
50300	Simulator returns error code 503 on initiate claim	ERROR	Service unavailable
50400	Simulator returns error code 504 on initiate claim	ERROR	Gateway timeout

HealthPoint Claim Item Declined

Magic Number	Description	Result	Extra Info
30001	No benefit payable on this item	DECLINED	Response code: 0001
30002	No benefit payable - restricted item	DECLINED	Response code: 0002
30003	Reduced benefit - restricted item	DECLINED	Response code: 0003
30004	No benefit - benefit previously paid	DECLINED	Response code: 0004
30005	No benefit - Limit reached	DECLINED	Response code: 0005
30006	Reduced benefit - Limit reached	DECLINED	Response code: 0006
30007	No benefit - qualifying period applies	DECLINED	Response code: 0007
30008	No benefit - pre-requisite service required	DECLINED	Response code: 0008
30009	No benefit - pre existing ailment	DECLINED	Response code: 0009
30010	Item number invalid	DECLINED	Response code: 0010
30011	Item number no longer in use (at date of service)	DECLINED	Response code: 0011
30012	Item number is not valid for this provider	DECLINED	Response code: 0012
30013	Item number not approved, not payable	DECLINED	Response code: 0013
30014	Service exceeds number of times permitted	DECLINED	Response code: 0014
30015	Cost of service must be entered for this item	DECLINED	Response code: 0015
30016	Date of service must be equal to or earlier than today	DECLINED	Response code: 0016
30017	Date of service too old	DECLINED	Response code: 0017
30018	Body part required	DECLINED	Response code: 0018
30019	Patient not covered (at date of service)	DECLINED	Response code: 0019
30020	Dependent status ceased (at date of service)	DECLINED	Response code: 0020
30021	Invalid patient code	DECLINED	Response code: 0021
30022	Membership not covered (at date of service)	DECLINED	Response code: 0022
30023	Membership ceased/suspended (at date of service)	DECLINED	Response code: 0023
30024	Membership unfinancial (at date of service)	DECLINED	Response code: 0024
30025	No ancillary cover (at date of service)	DECLINED	Response code: 0025
30026	Not covered for this service (at date of service)	DECLINED	Response code: 0026
30027	No benefit - possible duplicate service	DECLINED	Response code: 0027
30028	No benefit - excess on service applied	DECLINED	Response code: 0028
30029	Reduced benefit - excess on service applied	DECLINED	Response code: 0029
30030	No benefit - quotation required prior to service	DECLINED	Response code: 0030
30031	Reduced benefit - quotation required prior to service	DECLINED	Response code: 0031
30032	No benefit - claim exceeds quotation	DECLINED	Response code: 0032
30033	Reduced benefit - claim exceeds quotation	DECLINED	Response code: 0033
30034	No benefit - Age restriction applies	DECLINED	Response code: 0034
30035	Reduced benefit - Age restriction applies	DECLINED	Response code: 0035
30036	No benefit - Gender restriction applies	DECLINED	Response code: 0036
30037	Reduced benefit - Gender restriction applies	DECLINED	Response code: 0037
30038	No benefit - invalid charge	DECLINED	Response code: 0038
30039	Notional charge	DECLINED	Response code: 0039
30040	Converted item	DECLINED	Response code: 0040
30041	Refer to Fund	DECLINED	Response code: 0041
30042	System problem	DECLINED	Response code: 0042
30044	Medical Cert required	DECLINED	Response code: 0044
30050	Provider not approved by Fund (at date of service)	DECLINED	Response code: 0050
30052	Tooth number required	DECLINED	Response code: 0052
30053	DOS prior to injury date	DECLINED	Response code: 0053
30054	Submitted for processing	DECLINED	Response code: 0054
30055	ICD 10 code required	DECLINED	Response code: 0055
30056	Charge exceeds maximum	DECLINED	Response code: 0056
30057	Item amount adjusted	DECLINED	Response code: 0057
30058	Non-telehealth item used	DECLINED	Response code: 0058
30051	Provider not approved by Fund for this service (at date of service)	DECLINED	Response code: 0051
30090	Reserved for use by Funds (description required in Free Text area)	DECLINED	Response code: 00P0
30099	Reserved for use by Funds (description required in Free Text area)	DECLINED	Response code: 00PZ

HealthPoint Claim Item With Loyalty Benefit

Magic Number	Description	Result	Extra Info
80001	A claim item with this claim amount will receive a $600.01 benefit and a loyalty benefit of $20.00 leaving a $180.00 gap.	APPROVED

HealthPoint Claim Network Issues Using Physical Terminal

Magic Number	Description	Result	Extra Info
1000100	Simulates a network connection issue in which the claim is sent to CSC but the terminal receives no response, causing the original claim to be auto-voided.	ERROR	This magic number will only work using a physical terminal.
1000200	Simulates a network connection issue in which the claim not received by the switch and the terminal receives no response, causing the original claim to be auto-voided.	ERROR	This magic number will only work using a physical terminal.

HealthPoint Claim Operator Input Timeout

Magic Number	Description	Result	Extra Info
61000	Claim is automatically accepted by terminal after timeout waiting for PMS operator to accept or reject	APPROVED	This magic number will only work when using the Integration Server Simulator (i.e. it will not work when using a physical terminal)

HealthPoint Claim Timeout

Magic Number	Description	Result	Extra Info
65000	Request fails because of a timeout while communicating with CSC. CSC's request processing will delayed by 31000 milliseconds.	ERROR

HealthPoint Mailbox Message

Magic Number	Description	Result	Extra Info
20000	Claim item processed with messages from mailbox	APPROVED	Final status contains the following two messages: News Bulletin from HealthPoint HBF Health and HealthPoint are pleased to announce Health Fund claiming is now available to you and HBF members 7 days a week from the 2nd of September 2012. In addition, Remedial Massage Therapists & Naturopaths can now claim for HBF members using their HealthPoint terminal. Any providers not registered with HBF should call 133 423 to arrange. Any queries please contact the DXC Helpdesk on 1300 301 692 @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ News Bulletin from HealthPoint HIF Health Insurance Fund of Aust is experiencing a system outage and advise they are expecting to return to normal service at (Insert Time, Date). We will monitor the service and advise when they return to full service. We are expecting a high volume of calls to the help desks, so we apologise for any delays in getting to your calls. Any queries please contact the DXC Helpdesk on 1300 301 692 or alternately you can contact the HIF Provider relations team on 1300 134 060
21000	Cancellation processed with messages from mailbox	APPROVED	Final status contains the following two messages: News Bulletin from HealthPoint HBF Health and HealthPoint are pleased to announce Health Fund claiming is now available to you and HBF members 7 days a week from the 2nd of September 2012. In addition, Remedial Massage Therapists & Naturopaths can now claim for HBF members using their HealthPoint terminal. Any providers not registered with HBF should call 133 423 to arrange. Any queries please contact the DXC Helpdesk on 1300 301 692 @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ News Bulletin from HealthPoint HIF Health Insurance Fund of Aust is experiencing a system outage and advise they are expecting to return to normal service at (Insert Time, Date). We will monitor the service and advise when they return to full service. We are expecting a high volume of calls to the help desks, so we apologise for any delays in getting to your calls. Any queries please contact the DXC Helpdesk on 1300 301 692 or alternately you can contact the HIF Provider relations team on 1300 134 060
22000	Void processed with messages from mailbox	VOIDED	Final status contains the following two messages: News Bulletin from HealthPoint HBF Health and HealthPoint are pleased to announce Health Fund claiming is now available to you and HBF members 7 days a week from the 2nd of September 2012. In addition, Remedial Massage Therapists & Naturopaths can now claim for HBF members using their HealthPoint terminal. Any providers not registered with HBF should call 133 423 to arrange. Any queries please contact the DXC Helpdesk on 1300 301 692 @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ News Bulletin from HealthPoint HIF Health Insurance Fund of Aust is experiencing a system outage and advise they are expecting to return to normal service at (Insert Time, Date). We will monitor the service and advise when they return to full service. We are expecting a high volume of calls to the help desks, so we apologise for any delays in getting to your calls. Any queries please contact the DXC Helpdesk on 1300 301 692 or alternately you can contact the HIF Provider relations team on 1300 134 060
23000	Rebate estimate processed with messages from mailbox	APPROVED	Final status contains the following two messages: News Bulletin from HealthPoint HBF Health and HealthPoint are pleased to announce Health Fund claiming is now available to you and HBF members 7 days a week from the 2nd of September 2012. In addition, Remedial Massage Therapists & Naturopaths can now claim for HBF members using their HealthPoint terminal. Any providers not registered with HBF should call 133 423 to arrange. Any queries please contact the DXC Helpdesk on 1300 301 692 @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ News Bulletin from HealthPoint HIF Health Insurance Fund of Aust is experiencing a system outage and advise they are expecting to return to normal service at (Insert Time, Date). We will monitor the service and advise when they return to full service. We are expecting a high volume of calls to the help desks, so we apologise for any delays in getting to your calls. Any queries please contact the DXC Helpdesk on 1300 301 692 or alternately you can contact the HIF Provider relations team on 1300 134 060

Csc Item Code

The table below lists the magic numbers that can be used to trigger various scenarios when making claims against the integration server simulator.

The magic number should be given for the item code, unless otherwise stated.

Any item code not listed here will cause the claim to be approved with a 100% benefit amount.

HealthPoint Csc Item Code

Magic Number	Description	Result
103	If a claim comes in for item 00103, make the rebate for the item $10	APPROVED
221	Reject the claim if item code 00221 is sent	DECLINED
222	Add private data when the claim contains item 00222	APPROVED
11	Rebate of $91 for item 00011	APPROVED

Rebate Estimate

The table below lists the magic numbers that can be used to trigger various scenarios when making rebate estimates against the integration server simulator.

The magic number should be given for the total claim amount, unless otherwise stated.

Any total amount not listed here will cause the claim to be approved with a 100% benefit amount.

HealthPoint Benefit Calculating

Magic Number	Description	Result	Extra Info
10100	A claim item with this claim amount will receive a zero dollar benefit. Note: the total claim amount is not required to match this magic number.	APPROVED	Benefit amount: 0
20100	A claim item with this claim amount will receive a $100.00 benefit, leaving a $101.00 gap. If this is the only claim item then the gap payment of $101.00, which is a magic number, will be approved by the simulator.	APPROVED	Benefit amount: 10000
20101	A claim item with this claim amount will receive a $100.00 benefit, leaving a $101.01 gap. If this is the only claim item then the gap payment of $101.01, which is a magic number, will be declined by the simulator.	APPROVED	Benefit amount: 10000
20102	A claim item with this claim amount will receive a $301.02 benefit, leaving a $-100.00 gap.	APPROVED	Benefit amount: 30102

HealthPoint Claim Declined

Magic Number	Description	Result	Extra Info
70001	PROVIDER NOT APPROVED	DECLINED	Response code: 01
70002	CONTACT FUND	DECLINED	Response code: 02
70003	INVALID PROVIDER NO	DECLINED	Response code: 03
70004	NOT APPROVED	DECLINED	Response code: 04
70010	REFER CLAIM TO FUND	DECLINED	Response code: 10
70012	TRANSACTION DECLINED	DECLINED	Response code: 12
70014	CARD NO IS NOT VALID	DECLINED	Response code: 14
70015	ITEMS NOT ACCEPTED	DECLINED	Response code: 15
70019	NO ITEMS ENTERED	DECLINED	Response code: 19
70021	CONTACT HELP DESK	DECLINED	Response code: 21
70025	UNABLE TO FIND CLAIM	DECLINED	Response code: 25
70030	SYSTEM DATA ERROR	DECLINED	Response code: 30
70032	COMPLETED PARTIALLY	DECLINED	Response code: 32
70040	MEMBERSHIP NOT COVERED	DECLINED	Response code: 40
70042	MEMBERSHIP CEASED / SUSP	DECLINED	Response code: 42
70051	MEMBERSHIP UNFINANCIAL	DECLINED	Response code: 51
70054	CARD HAS EXPIRED	DECLINED	Response code: 54
70056	INVALID MEMBERSHIP NO	DECLINED	Response code: 56
70057	NO ANCILLARY COVER	DECLINED	Response code: 57
70058	TRANS NOT PERMITTED	DECLINED	Response code: 58
70060	PROVIDER NOT KNOWN	DECLINED	Response code: 60
70061	BENEFIT LIMIT EXCEEDED	DECLINED	Response code: 61
70069	NO BENEFIT PAYABLE	DECLINED	Response code: 69
70076	NOT SAME DAY AS CLAIM	DECLINED	Response code: 76
70080	PAYMENT REQUIRED BY EMPLOYER	DECLINED	Response code: 80
70081	UNABLE TO LOCATE CLAIM	DECLINED	Response code: 81
70082	CLAIM ALREADY PAID	DECLINED	Response code: 82
70083	TOO MANY PATIENTS	DECLINED	Response code: 83
70084	REQUIRES MANUAL INVOICE	DECLINED	Response code: 84
70091	SYSTEM BUSY TRY AGAIN	DECLINED	Response code: 91
70092	SYSTEM UNAVAILABLE	DECLINED	Response code: 92
70093	SYSTEM PROBLEM	DECLINED	Response code: 93
70094	DUPLICATE TRANSACTION	DECLINED	Response code: 94
78000	PHF reserved response code P0	DECLINED	Response code: P0 (Description of the error is in the free text)
78090	PHF reserved response code PZ	DECLINED	Response code: PZ (Description of the error is in the free text)

HealthPoint Claim Error Code

Magic Number	Description	Result	Extra Info
71000	FATAL SYSTEM ERROR PLEASE NOTIFY DXC HELP DESK	ERROR	Error code: 1000
71001	INVALID DATA (X1)	ERROR	Error code: 1001
71002	SYSTEM PROBLEM (X2) PLEASE TRY LATER	ERROR	Error code: 1002
71003	INVALID DATA (X3)	ERROR	Error code: 1003
71004	SYSTEM PROBLEM (X4)	ERROR	Error code: 1004
71005	INVALID MESSAGE (X5)	ERROR	Error code: 1005
71006	FUND UNAVAILABLE (A) PLEASE TRY LATER	ERROR	Error code: 1006
71007	FUND CONNECTION LOST PLEASE TRY AGAIN	ERROR	Error code: 1007
71008	FUND UNAVAILABLE PLEASE TRY LATER	ERROR	Error code: 1008
71009	FUND NOT RESPONDING PLEASE TRY AGAIN	ERROR	Error code: 1009
71010	SYSTEM PROBLEM (D) PLEASE TRY AGAIN	ERROR	Error code: 1010
71011	SYSTEM PROBLEM (B) PLEASE TRY LATER	ERROR	Error code: 1011
71012	FUND UNAVAILABLE NOW PLEASE CHECK SCHEDULE	ERROR	Error code: 1012
71013	FUND IS BUSY PLEASE TRY LATER	ERROR	Error code: 1013
71019	INVALID TERMINAL ID	ERROR	Error code: 1019
71020	PPID FROZEN	ERROR	Error code: 1020
71021	CLAIM UNSUPPORTED	ERROR	Error code: 1021

HealthPoint Claim Item Declined

Magic Number	Description	Result	Extra Info
30001	No benefit payable on this item	DECLINED	Response code: 0001
30002	No benefit payable - restricted item	DECLINED	Response code: 0002
30003	Reduced benefit - restricted item	DECLINED	Response code: 0003
30004	No benefit - benefit previously paid	DECLINED	Response code: 0004
30005	No benefit - Limit reached	DECLINED	Response code: 0005
30006	Reduced benefit - Limit reached	DECLINED	Response code: 0006
30007	No benefit - qualifying period applies	DECLINED	Response code: 0007
30008	No benefit - pre-requisite service required	DECLINED	Response code: 0008
30009	No benefit - pre existing ailment	DECLINED	Response code: 0009
30010	Item number invalid	DECLINED	Response code: 0010
30011	Item number no longer in use (at date of service)	DECLINED	Response code: 0011
30012	Item number is not valid for this provider	DECLINED	Response code: 0012
30013	Item number not approved, not payable	DECLINED	Response code: 0013
30014	Service exceeds number of times permitted	DECLINED	Response code: 0014
30015	Cost of service must be entered for this item	DECLINED	Response code: 0015
30016	Date of service must be equal to or earlier than today	DECLINED	Response code: 0016
30017	Date of service too old	DECLINED	Response code: 0017
30018	Body part required	DECLINED	Response code: 0018
30019	Patient not covered (at date of service)	DECLINED	Response code: 0019
30020	Dependent status ceased (at date of service)	DECLINED	Response code: 0020
30021	Invalid patient code	DECLINED	Response code: 0021
30022	Membership not covered (at date of service)	DECLINED	Response code: 0022
30023	Membership ceased/suspended (at date of service)	DECLINED	Response code: 0023
30024	Membership unfinancial (at date of service)	DECLINED	Response code: 0024
30025	No ancillary cover (at date of service)	DECLINED	Response code: 0025
30026	Not covered for this service (at date of service)	DECLINED	Response code: 0026
30027	No benefit - possible duplicate service	DECLINED	Response code: 0027
30028	No benefit - excess on service applied	DECLINED	Response code: 0028
30029	Reduced benefit - excess on service applied	DECLINED	Response code: 0029
30030	No benefit - quotation required prior to service	DECLINED	Response code: 0030
30031	Reduced benefit - quotation required prior to service	DECLINED	Response code: 0031
30032	No benefit - claim exceeds quotation	DECLINED	Response code: 0032
30033	Reduced benefit - claim exceeds quotation	DECLINED	Response code: 0033
30034	No benefit - Age restriction applies	DECLINED	Response code: 0034
30035	Reduced benefit - Age restriction applies	DECLINED	Response code: 0035
30036	No benefit - Gender restriction applies	DECLINED	Response code: 0036
30037	Reduced benefit - Gender restriction applies	DECLINED	Response code: 0037
30038	No benefit - invalid charge	DECLINED	Response code: 0038
30039	Notional charge	DECLINED	Response code: 0039
30040	Converted item	DECLINED	Response code: 0040
30041	Refer to Fund	DECLINED	Response code: 0041
30042	System problem	DECLINED	Response code: 0042
30044	Medical Cert required	DECLINED	Response code: 0044
30050	Provider not approved by Fund (at date of service)	DECLINED	Response code: 0050
30052	Tooth number required	DECLINED	Response code: 0052
30053	DOS prior to injury date	DECLINED	Response code: 0053
30054	Submitted for processing	DECLINED	Response code: 0054
30055	ICD 10 code required	DECLINED	Response code: 0055
30056	Charge exceeds maximum	DECLINED	Response code: 0056
30057	Item amount adjusted	DECLINED	Response code: 0057
30058	Non-telehealth item used	DECLINED	Response code: 0058
30051	Provider not approved by Fund for this service (at date of service)	DECLINED	Response code: 0051
30090	Reserved for use by Funds (description required in Free Text area)	DECLINED	Response code: 00P0
30099	Reserved for use by Funds (description required in Free Text area)	DECLINED	Response code: 00PZ

HealthPoint Claim Item With Loyalty Benefit

Magic Number	Description	Result	Extra Info
80001	A claim item with this claim amount will receive a $600.01 benefit and a loyalty benefit of $20.00 leaving a $180.00 gap.	APPROVED

HealthPoint Mailbox Message

Magic Number	Description	Result	Extra Info
20000	Claim item processed with messages from mailbox	APPROVED	Final status contains the following two messages: News Bulletin from HealthPoint HBF Health and HealthPoint are pleased to announce Health Fund claiming is now available to you and HBF members 7 days a week from the 2nd of September 2012. In addition, Remedial Massage Therapists & Naturopaths can now claim for HBF members using their HealthPoint terminal. Any providers not registered with HBF should call 133 423 to arrange. Any queries please contact the DXC Helpdesk on 1300 301 692 @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ News Bulletin from HealthPoint HIF Health Insurance Fund of Aust is experiencing a system outage and advise they are expecting to return to normal service at (Insert Time, Date). We will monitor the service and advise when they return to full service. We are expecting a high volume of calls to the help desks, so we apologise for any delays in getting to your calls. Any queries please contact the DXC Helpdesk on 1300 301 692 or alternately you can contact the HIF Provider relations team on 1300 134 060
21000	Cancellation processed with messages from mailbox	APPROVED	Final status contains the following two messages: News Bulletin from HealthPoint HBF Health and HealthPoint are pleased to announce Health Fund claiming is now available to you and HBF members 7 days a week from the 2nd of September 2012. In addition, Remedial Massage Therapists & Naturopaths can now claim for HBF members using their HealthPoint terminal. Any providers not registered with HBF should call 133 423 to arrange. Any queries please contact the DXC Helpdesk on 1300 301 692 @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ News Bulletin from HealthPoint HIF Health Insurance Fund of Aust is experiencing a system outage and advise they are expecting to return to normal service at (Insert Time, Date). We will monitor the service and advise when they return to full service. We are expecting a high volume of calls to the help desks, so we apologise for any delays in getting to your calls. Any queries please contact the DXC Helpdesk on 1300 301 692 or alternately you can contact the HIF Provider relations team on 1300 134 060
22000	Void processed with messages from mailbox	VOIDED	Final status contains the following two messages: News Bulletin from HealthPoint HBF Health and HealthPoint are pleased to announce Health Fund claiming is now available to you and HBF members 7 days a week from the 2nd of September 2012. In addition, Remedial Massage Therapists & Naturopaths can now claim for HBF members using their HealthPoint terminal. Any providers not registered with HBF should call 133 423 to arrange. Any queries please contact the DXC Helpdesk on 1300 301 692 @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ News Bulletin from HealthPoint HIF Health Insurance Fund of Aust is experiencing a system outage and advise they are expecting to return to normal service at (Insert Time, Date). We will monitor the service and advise when they return to full service. We are expecting a high volume of calls to the help desks, so we apologise for any delays in getting to your calls. Any queries please contact the DXC Helpdesk on 1300 301 692 or alternately you can contact the HIF Provider relations team on 1300 134 060
23000	Rebate estimate processed with messages from mailbox	APPROVED	Final status contains the following two messages: News Bulletin from HealthPoint HBF Health and HealthPoint are pleased to announce Health Fund claiming is now available to you and HBF members 7 days a week from the 2nd of September 2012. In addition, Remedial Massage Therapists & Naturopaths can now claim for HBF members using their HealthPoint terminal. Any providers not registered with HBF should call 133 423 to arrange. Any queries please contact the DXC Helpdesk on 1300 301 692 @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ News Bulletin from HealthPoint HIF Health Insurance Fund of Aust is experiencing a system outage and advise they are expecting to return to normal service at (Insert Time, Date). We will monitor the service and advise when they return to full service. We are expecting a high volume of calls to the help desks, so we apologise for any delays in getting to your calls. Any queries please contact the DXC Helpdesk on 1300 301 692 or alternately you can contact the HIF Provider relations team on 1300 134 060

HealthPoint Rebate Estimate Cancel

Magic Number	Description	Result	Extra Info
5709	Rebate estimate request is cancelled	CANCELLED

HealthPoint Rebate Estimate Http Error

Magic Number	Description	Result	Extra Info
20200	Simulator returns error code 202 on initiate rebate estimate	ERROR	Accepted
40000	Simulator returns error code 400 on initiate rebate estimate	ERROR	Bad request
40300	Simulator returns error code 403 on initiate rebate estimate	ERROR	Authentication failed
40400	Simulator returns error code 404 on initiate rebate estimate	ERROR	Not found
41000	Simulator returns error code 410 on initiate rebate estimate	ERROR	Unknown resource
50000	Simulator returns error code 500 on initiate rebate estimate	ERROR	Server error
50100	Simulator returns error code 501 on initiate rebate estimate	ERROR	Unsupported feature
50101	Simulator returns error code 501 on initiate rebate estimate	ERROR	HealthPoint not permitted over wireless networks. Please use a wired network.
50102	Simulator returns error code 501 on initiate rebate estimate	ERROR	HealthPoint not configured. Please call Tyro support on 1300 966 639.
50200	Simulator returns error code 502 on initiate rebate estimate	ERROR	Bad gateway
50300	Simulator returns error code 503 on initiate rebate estimate	ERROR	Service unavailable
50400	Simulator returns error code 504 on initiate rebate estimate	ERROR	Gateway timeout

HealthPoint Rebate Estimate Network Issues Using Physical Terminal

Magic Number	Description	Result	Extra Info
1000100	Simulates a network connection issue in which the rebate estimate is sent to CSC but the terminal receives no response, causing an error.	ERROR	This magic number will only work using a physical terminal.
1000200	Simulates a network connection issue in which the rebate estimate is not received by the switch and the terminal receives no response, causing an error.	ERROR	This magic number will only work using a physical terminal.

HealthPoint Rebate Estimate Operator Input Timeout

Magic Number	Description	Result	Extra Info
61000	Terminal timeout waiting for PMS operator to response to print member copy question	APPROVED	This magic number will only work when using the Integration Server Simulator (i.e. it will not work when using a physical terminal)

HealthPoint Rebate Estimate Timeout

Magic Number	Description	Result	Extra Info
65000	Request fails because of a timeout while communicating with CSC. CSC's request processing will be delayed by 31000 milliseconds.	ERROR

Reconciliation Report

The table below is a list of magic dates that can be used to trigger various scenarios when requesting reconciliation reports from the integration server simulator.

Any date not listed here will return a regular reconciliation report for the claims, cancels, etc. done on that date.

A reconciliation report for a given date will only become available the following day:

The claim report is generated early in the morning
The payment report is generated at approximately 3pm

HealthPoint Claim Reconciliation Report

Magic Number	Description	Result	Extra Info
20120401	Canned reconciliation data for 01/04/2012
20120501	No claims to reconcile for 01/05/2012
20120601	Reconciliation report not available for 01/06/2012
20120701	Reconciliation report with a claim that was approved
20120801	Reconciliation report with a claim that was cancelled
20120901	Reconciliation report with a claim that was voided (rejected)
20121001	Reconciliation report with a claim that was autovoided (reversed)
20121101	Reconciliation report with a rebate estimate

HealthPoint Payment Reconciliation Report

Magic Number	Description	Result	Extra Info
20120402	Canned payment reconciliation report for 02/04/2012
20120502	No claims to reconcile for 02/05/2012
20120602	Payment reconciliation report not available for 02/06/2012

HealthPoint Reconciliation Report Http Error

Magic Number	Description	Result	Extra Info
20200101	Simulator returns error code 202 on requesting report.	ERROR	Accepted
40000101	Simulator returns error code 400 on requesting report.	ERROR	Bad request
40300101	Simulator returns error code 403 on requesting report.	ERROR	Authentication failed
40400101	Simulator returns error code 404 on requesting report.	ERROR	Not found
41000101	Simulator returns error code 410 on requesting report.	ERROR	Unknown resource
50000101	Simulator returns error code 500 on requesting report.	ERROR	Server error
50200101	Simulator returns error code 502 on requesting report.	ERROR	Bad gateway
50300101	Simulator returns error code 503 on requesting report.	ERROR	Service unavailable
50400101	Simulator returns error code 504 on requesting report.	ERROR	Gateway timeout

Void

The table below lists the magic numbers that can be used to trigger various scenarios when rejecting claims made against the integration server simulator.

The magic number should be given for the total claim amount when making the original claim. Voiding (i.e. rejecting) that claim should trigger the scenario.

HealthPoint Mailbox Message

Magic Number	Description	Result	Extra Info
20000	Claim item processed with messages from mailbox	APPROVED	Final status contains the following two messages: News Bulletin from HealthPoint HBF Health and HealthPoint are pleased to announce Health Fund claiming is now available to you and HBF members 7 days a week from the 2nd of September 2012. In addition, Remedial Massage Therapists & Naturopaths can now claim for HBF members using their HealthPoint terminal. Any providers not registered with HBF should call 133 423 to arrange. Any queries please contact the DXC Helpdesk on 1300 301 692 @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ News Bulletin from HealthPoint HIF Health Insurance Fund of Aust is experiencing a system outage and advise they are expecting to return to normal service at (Insert Time, Date). We will monitor the service and advise when they return to full service. We are expecting a high volume of calls to the help desks, so we apologise for any delays in getting to your calls. Any queries please contact the DXC Helpdesk on 1300 301 692 or alternately you can contact the HIF Provider relations team on 1300 134 060
21000	Cancellation processed with messages from mailbox	APPROVED	Final status contains the following two messages: News Bulletin from HealthPoint HBF Health and HealthPoint are pleased to announce Health Fund claiming is now available to you and HBF members 7 days a week from the 2nd of September 2012. In addition, Remedial Massage Therapists & Naturopaths can now claim for HBF members using their HealthPoint terminal. Any providers not registered with HBF should call 133 423 to arrange. Any queries please contact the DXC Helpdesk on 1300 301 692 @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ News Bulletin from HealthPoint HIF Health Insurance Fund of Aust is experiencing a system outage and advise they are expecting to return to normal service at (Insert Time, Date). We will monitor the service and advise when they return to full service. We are expecting a high volume of calls to the help desks, so we apologise for any delays in getting to your calls. Any queries please contact the DXC Helpdesk on 1300 301 692 or alternately you can contact the HIF Provider relations team on 1300 134 060
22000	Void processed with messages from mailbox	VOIDED	Final status contains the following two messages: News Bulletin from HealthPoint HBF Health and HealthPoint are pleased to announce Health Fund claiming is now available to you and HBF members 7 days a week from the 2nd of September 2012. In addition, Remedial Massage Therapists & Naturopaths can now claim for HBF members using their HealthPoint terminal. Any providers not registered with HBF should call 133 423 to arrange. Any queries please contact the DXC Helpdesk on 1300 301 692 @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ News Bulletin from HealthPoint HIF Health Insurance Fund of Aust is experiencing a system outage and advise they are expecting to return to normal service at (Insert Time, Date). We will monitor the service and advise when they return to full service. We are expecting a high volume of calls to the help desks, so we apologise for any delays in getting to your calls. Any queries please contact the DXC Helpdesk on 1300 301 692 or alternately you can contact the HIF Provider relations team on 1300 134 060
23000	Rebate estimate processed with messages from mailbox	APPROVED	Final status contains the following two messages: News Bulletin from HealthPoint HBF Health and HealthPoint are pleased to announce Health Fund claiming is now available to you and HBF members 7 days a week from the 2nd of September 2012. In addition, Remedial Massage Therapists & Naturopaths can now claim for HBF members using their HealthPoint terminal. Any providers not registered with HBF should call 133 423 to arrange. Any queries please contact the DXC Helpdesk on 1300 301 692 @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ News Bulletin from HealthPoint HIF Health Insurance Fund of Aust is experiencing a system outage and advise they are expecting to return to normal service at (Insert Time, Date). We will monitor the service and advise when they return to full service. We are expecting a high volume of calls to the help desks, so we apologise for any delays in getting to your calls. Any queries please contact the DXC Helpdesk on 1300 301 692 or alternately you can contact the HIF Provider relations team on 1300 134 060

HealthPoint Void Declined

Magic Number	Description	Result	Extra Info
80021	CONTACT HELP DESK	DECLINED	Response code: 21
80025	UNABLE TO FIND CLAIM	DECLINED	Response code: 25
80030	SYSTEM DATA ERROR	DECLINED	Response code: 30
80058	TRANS NOT PERMITTED	DECLINED	Response code: 58
80076	NOT SAME DAY AS CLAIM	DECLINED	Response code: 76
80080	PAYMENT REQUIRED BY EMPLOYER	DECLINED	Response code: 80
80081	UNABLE TO LOCATE CLAIM	DECLINED	Response code: 81
80082	CLAIM ALREADY PAID	DECLINED	Response code: 82
80091	SYSTEM BUSY TRY AGAIN	DECLINED	Response code: 91
80092	SYSTEM UNAVAILABLE	DECLINED	Response code: 92
80093	SYSTEM PROBLEM	DECLINED	Response code: 93
80094	DUPLICATE TRANSACTION	DECLINED	Response code: 94
88000	PHF reserved response code P0	DECLINED	Response code: P0 (Description of the error is in the free text)
88090	PHF reserved response code PZ	DECLINED	Response code: PZ (Description of the error is in the free text)

HealthPoint Void Error Code

Magic Number	Description	Result	Extra Info
81000	FATAL SYSTEM ERROR PLEASE NOTIFY DXC HELP DESK	ERROR	Error code: 1000
81001	INVALID DATA (X1)	ERROR	Error code: 1001
81002	SYSTEM PROBLEM (X2) PLEASE TRY LATER	ERROR	Error code: 1002
81003	INVALID DATA (X3)	ERROR	Error code: 1003
81004	SYSTEM PROBLEM (X4)	ERROR	Error code: 1004
81005	INVALID MESSAGE (X5)	ERROR	Error code: 1005
81006	FUND UNAVAILABLE (A) PLEASE TRY LATER	ERROR	Error code: 1006
81007	FUND CONNECTION LOST PLEASE TRY AGAIN	ERROR	Error code: 1007
81008	FUND UNAVAILABLE PLEASE TRY LATER	ERROR	Error code: 1008
81009	FUND NOT RESPONDING PLEASE TRY AGAIN	ERROR	Error code: 1009
81010	SYSTEM PROBLEM (D) PLEASE TRY AGAIN	ERROR	Error code: 1010
81011	SYSTEM PROBLEM (B) PLEASE TRY LATER	ERROR	Error code: 1011
81012	FUND UNAVAILABLE NOW PLEASE CHECK SCHEDULE	ERROR	Error code: 1012
81013	FUND IS BUSY PLEASE TRY LATER	ERROR	Error code: 1013
81019	INVALID TERMINAL ID	ERROR	Error code: 1019
81020	PPID FROZEN	ERROR	Error code: 1020

HealthPoint Void Network Issues Using Physical Terminal

Magic Number	Description	Result	Extra Info
1100100	Simulates a network connection issue in which the void is sent to CSC but the terminal receives no response, causing the original claim to be auto-voided.	ERROR	This magic number will only work using a physical terminal.
1100200	Simulates a network connection issue in which the void is not sent to CSC and the terminal receives no response, causing the original claim to be auto-voided.	ERROR	This magic number will only work using a physical terminal.

HealthPoint Void Timeout

Magic Number	Description	Result	Extra Info
64000	Request fails because of a server timeout communicating with CSC	ERROR